Be Careful What You Say: How Our Words are Powerful Tools for Action
“Yet we, that is, even philosophers, set some limits to the amount of nonsense that we are prepared to admit we talk.” ~J. L. Austin, How to Do Things with Words (1955) In my research on small talk at work, I focus mostly on how the words we use to communicate can lack substance but still be meaningful. Importantly, though, most of the research on language in organizations over the last quarter century has been concerned with how language can translate into “getting things do